FAQ

This will be the FAQ page as we get started

Shipping

1. How can I track my shipment?

   • Provide information on how customers can track the status and location of their shipments, including any tracking numbers or links.

2. What shipping options do you offer?

   • Outline the various shipping methods available, such as standard, express, or overnight shipping, along with associated costs and delivery times.

3. How are shipping costs calculated?

   • Clearly explain the factors that contribute to shipping costs, such as weight, dimensions, destination, and the chosen shipping method.

4. Do you ship internationally?

   • Specify whether your shipping services extend beyond domestic borders and explain any additional considerations for international shipments.

5. Can I change my shipping address after placing an order?

   • Provide guidance on whether and how customers can update their shipping address post-purchase.

6. What happens if my package is lost or damaged during transit?

   • Detail the steps customers should take if their package goes missing or arrives in a damaged condition, and explain your policy regarding replacements or refunds.

7. Is a signature required upon delivery?

   • Inform customers whether a signature is needed for delivery and under what circumstances, providing options for those who may not be available to sign.

8. Can I schedule a specific delivery time?

   • Communicate whether your shipping service offers options for scheduling deliveries at specific times and any associated costs or restrictions.

9. What is the estimated delivery time?

   • Offer general estimates for delivery times based on the chosen shipping method and destination, recognizing that actual delivery times may vary.

10. Do you offer package consolidation for multiple orders?

    • Explain whether customers can request package consolidation for multiple orders and any associated benefits or costs.

11. How can I reroute my package to a different address?

    • Provide information on whether customers can reroute their shipments to an alternative address and any associated procedures or fees.

12. What happens if I'm not available to receive the package?

    • Outline the carrier's procedures for handling undeliverable packages and provide information on redelivery options or pickup locations.

13. Can I change my shipping method after placing an order?

    • Specify whether and how customers can update their chosen shipping method after completing the order.

14. Are there any restrictions on items that can be shipped?

    • Inform customers of any restrictions or regulations regarding the types of items that can be shipped, both domestically and internationally.

15. How can I contact customer support for shipping inquiries?

    • Provide contact information for customer support dedicated to shipping-related queries, including phone numbers, email addresses, and any other relevant communication channels

Shipping Methods

  The Acrylic Pieces will be made once ordered and shipped from Delray Beach Florida. All other canvas and prints will be shipped 3-5 days after purchase. 

 

If you have any questions or concerns, please contact exelbierdllc@gmail.com. We will respond to you within 24 hours.